Frequently Asked Questions

We have all the answers to all your frequently asked questions, but if you can't find your answer here feel free to contact us.

Frequently Asked Questions

Milk-Bone products are widely available nationally at most grocery chains, Walmart®, Target®, PetSmart®, Petco®, and other outlets where dog treats can be found. To find out where to purchase a specific Milk-Bone product in store or online, visit our Where to Buy page.

By signing up for our newsletter, you can also be one of the first to know when coupons and special offers available. We also periodically run dog treat coupon offers that can be found on our website or in magazines and newspaper publications.

The J.M. Smucker Co. acquired the Milk-Bone® brand in March 2015 from Big Heart Pet Brands.

All Milk-Bone® dog biscuits and most dog treats* are produced at our facilities right here in the U.S. The majority of ingredients are sourced from the U.S. Like most pet companies, we source a limited amount of minor ingredients, such as important nutritional supplements or preservatives, from other countries due to limited availability in the U.S. We assure you that our strict U.S. quality and operations standards apply equally to all of our ingredients-regardless of the country of origin.

*Milk-Bone® GnawBones® are currently manufactured in China from globally sourced ingredients. Although the vast majority of our Milk-Bone® products are made in the U.S., GnawBones® dog chews require manufacturing processes that are not currently feasible domestically. If you have further questions about the production of Milk-Bone® GnawBones, please contact our Consumer Affairs team at 1-888-645-5266 or through the contact us section.

We’re a company of pet lovers, and there is nothing more important to us than the quality and safety of our products. Our processes and operations are uncompromising to ensure that our products are of the highest quality, purity and safety. We follow regulatory requirements and always look for ways to improve. These same standards apply across all our facilities.

Our products are made with nutritious, quality ingredients that meet the applicable standards.

Our treats are designed to be fed as a snack, and as such, should not make up more than 10% of your dog’s diet. The quality and safety of our products is important to us, and our products are manufactured and labeled in accordance with all applicable laws and regulations. We always suggest checking with your veterinarian for the best feeding advice for your dog’s specific dietary needs.

The "Best if Used By" date will be listed on either the back or the bottom of the package.

While we do not manufacture dog food products, we offer a full line of treats and toys. Learn more about the 20+ varieties of Milk-Bone® dog treats and dog gifts.

As with any pet product labeled as a treat or snack, Milk-Bone® dog treats should not be substituted for a balanced diet. Treats should make up no more than 10% of your dog’s caloric intake. We’ve placed feeding guidelines on each package and strongly advise against exceeding these guidelines. Your dog’s veterinarian can also provide guidance on how many calories your dog should consume each day.

For puppies, we recommended our Milk-Bone® Puppy Biscuits, which are specially formulated for dogs one year and younger. As with any pet product labeled as a treat or snack, Milk-Bone® dog treats should not be substituted for a balanced diet, and treats should make up no more than 10% of your puppy or small dog's caloric intake. As you would with any new food or treat, keep a watchful eye on your dog as he or she is enjoying our treats. You may want to consider breaking or cutting the treats into smaller pieces if your dog has a tendency to swallow food without chewing.

Milk-Bone® Brushing Chews®, Milk-Bone® GnawBones® and Wonder Bones® are not recommended for puppies. Puppies have unique nutritional needs as they grow, and Brushing Chews, Wonder Bones and Milk-Bone GnawBones are formulated for adult dogs.

Full ingredient lists for each product can be found on individual product pages on our website. Explore all Milk-Bone® dog treats. We also suggest checking the product packaging for the most accurate ingredient information.

The number of calories in a Milk-Bone® treat varies by product. Feeding guidelines on each package contains the number of calories per treat. For specific nutrition inquiries, please call us at 1-888-645-5266, Monday-Friday, 8am-5pm ET.

Milk-Bone® Wonder Bones® Paw Rockers® are suitable for adult dogs over 1 year old. Puppies can be unpredictable chewers and have sharper teeth than older dogs, which increases the risk for broken pieces that may pose a swallowing hazard. Long lasting treats are also not recommended for dogs known to gulp their food.

Milk-Bone® Wonder Bones® Paw Rockers® Small/Medium Made With USA-Raised Beef or USA-Raised Chicken are ideal for adult dogs that weigh more than 13 pounds.

If your adult dog is between 5 and 30 pounds, we recommend the Milk-Bone® Wonder Bones® Paw Rockers® Mini Made With USA-Raised Chicken.

Milk-Bone® Wonder Bones® Paw Rockers® are easy on the digestive system and are designed to be eaten slowly. If your dog does well with low-fat, low-fiber and lower protein dog treats, Paw Rockers® may be a good option. Whether or not your dog has a history of upset stomach, we recommend introducing new foods and treats slowly.

Milk-Bone® Wonder Bones® Paw Rockers® are designed to break down in your dog’s stomach, but it is always prudent to make sure your dog is not gulping the bones. It is important to monitor your dog while he or she is enjoying a chew to make sure they aren’t chewing too rapidly or trying to swallow large or sharp pieces.

Although uncommon, long lasting treats like Milk-Bone® Wonder Bones® Paw Rockers® may make dogs’ gums more irritated or bleed more easily if they have a history of periodontal disease or inflammation of the gums. If your dog is experiencing discomfort, please contact your trusted veterinarian for guidance.

Average chew time varies based on many factors such as your dog’s size, age, excitement to chew, etc. However, we have seen anywhere from:

  • 2-15+ minutes for Milk-Bone® Wonder Bones® Paw Rockers® Small/Medium Made With USA-Raised Beef or USA-Raised Chicken
  • 1-8+ minutes for Milk-Bone® Wonder Bones® Paw Rockers® Mini Made With USA-Raised Chicken

Unopened, Milk-Bone® Wonder Bones® Paw Rockers® should be stored in a cool, dry location for up to 15 months. Once opened, reseal between feedings or store in an air-tight container to maintain freshness.

Milk-Bone GnawBones® are suitable for adult dogs over 1 year of age. Puppies can be unpredictable chewers and have sharper teeth than older dogs, which increases the risk for broken pieces that may pose a swallowing hazard. Long lasting treats are also not recommended for dogs known to gulp their food.

Milk-Bone GnawBones® come in a variety of sizes for most adult dogs over the age of 1 year.

  • Milk-Bone GnawBones® Small/Medium Bone Made With Real Chicken is designed for medium to large adult dogs over 26 lbs. in weight and less than 75 lbs.
  • Milk-Bone GnawBones® Mini Bone Made With Real Chicken is ideal for toy and small adult dogs between 8 and 25 lbs.
  • Milk-Bone GnawBones® Sticks Made With Real Chicken are suitable for toy to large adult dogs, weighing more than 8 lbs and less than 100 lbs.

Please review the back of the package for specific feeding instructions.

If your dog does well on low-fat, low-fiber and lower protein foods, Milk-Bone GnawBones® could be a fine treat option. We recommend introducing new foods and treats slowly and discontinue if signs of stomach upset occurs. Milk-Bone GnawBones® are designed to be eaten slowly, so it is likely these will be tolerated as well when compared to treats where over-consumption is easy.

Long lasting treats, such as Milk-Bone GnawBones®, are designed to resist easy disintegration while chewing. It is important to monitor your dog while he or she is enjoying a chew to make sure they aren’t chewing too rapidly or trying to swallow large or sharp pieces. Milk-Bone GnawBones® are designed to break down in your dog’s stomach, but it is always prudent to make sure your dog is not gulping the bones.

Average chew time varies based on many factors such as your dog’s size, age, excitement to chew, etc. However, we have seen anywhere from:

  • 8-20+ minutes for Milk-Bone GnawBones® Small/Medium Bone Made With Real Chicken
  • 2-6+ minutes for Milk-Bone GnawBones® Mini Bone Made With Real Chicken
  • 2-6+ minutes for Milk-Bone GnawBones® Sticks Made With Real Chicken

Unopened, Milk-Bone GnawBones® should be stored in a cool, dry location for up to 18 months. Once opened, reseal and store in a cool, dry location.

Brushing Chews® are designed to be used in addition to annual veterinary exams and periodic professional dental cleanings. Each product package features a recommendation for the dog to receive annual veterinary dental check-ups in addition to recommended daily use of the product.

When fed daily, Milk-Bone® Brushing Chews® dental treats are clinically proven to be as effective as brushing a dog's teeth twice a week, based on the reduction of tartar buildup and bad breath. They've even received the VOHC Seal of Acceptance for tartar control. (The VOHC evaluates pet products much like the American Dental Association measures the efficacy of human oral care products.)

Milk-Bone® dog biscuits are crunchy biscuits. Milk-Bone® Brushing Chews® were scientifically designed and formulated to help maintain canine oral health. They have a unique formula, firmer texture, patent-pending twisted shape, unique toothpaste-like package, long chew time, and have undergone clinical testing to earn the Veterinary Oral Health Council (VOHC) Seal of Acceptance for tartar control.

When fed as directed, Milk-Bone® Brushing Chews® are safe to feed dogs daily. We're a company of pet lovers and there is nothing more important to us than the quality and safety of our products. Milk-Bone® Brushing Chews® underwent comprehensive quality and safety testing. This included extensive feeding trials, both in our own facilities and at third party facilities, and reviews by multiple leading external experts in the field of canine oral care. Digestibility was a key focal point of these trials.

VOHC is an international organization of board certified veterinary dental specialists, formed by the American Veterinary Dental College and endorsed by the Academy of Veterinary Dentistry and American Veterinary Dental Society. VOHC evaluates the effectiveness of veterinary oral care products similar to how the American Dental Association (ADA), measures the efficacy of human products. Products that carry the VOHC Seal of Acceptance have demonstrated via clinical testing that they successfully meet strict criteria for effectiveness in controlling plaque and/or tartar accumulation in dogs.

Average chew time of Milk-Bone® Brushing Chews® is two to four minutes.

To ensure dogs are getting the best results possible with Milk-Bone® Brushing Chews®, pet parents should feed one treat per day to their dogs. As with any pet product labeled as a treat or a snack, Brushing Chews should not be substituted for a balanced diet, and treats should make up no more than 10% of the dog's caloric intake. We strongly advise against exceeding these guidelines. We recommend to owners that their veterinarian can also provide guidance on how many calories their dog should consume daily. As with any edible product, ensure the treat is adequately chewed. Gulping any items can be harmful or cause serious injury to a dog.

We recommend always following the feeding instructions based on the size dog you own. Brushing Chews dental treats come in three sizes:

  • Mini for dogs 5-24 pounds
  • Small/Medium for dogs 25-49 pounds
  • Large for dogs 50+ pounds

Brushing Chews are not recommended for dogs under 5 pounds.

Milk-Bone® Custom Box contains a 14 oz bag of Mini’s Flavor Snacks Biscuits treats, and the box dimensions are 8”x4.8”x1.9”.

The amount of characters that will fit on the box is limited, please try using a shorter name or phrase. 

Files must be 8MB or smaller and in jpeg or png format. We recommend a minimum resolution of 900x1200 pixels.

At this time, we can only ship Milk-Bone® Custom Boxes to addresses in the United States.

Please place your order by Friday, December 4, 2020, to allow time to process and ship your custom box before the December 25, 2020.

No, all Milk-Bone® Custom Boxes will come with 14oz bag of treats.

Changes to box taglines or box pictures can be made up to 48 hours after you place your order. Please call our Customer Service representatives (8AM to 5PM EST, M-F) at 1-800-742-6729.

Nutritional information for the Milk-Bone® Custom Boxes can be found on the side panel of the box and can be found on our website. For specific questions about the nutritional content of the Milk-Bone® Custom Box, please call our Consumer Relations team at 1-888-645-5266 or through the contact us section.

Sign Up for Milk-bone® news and offers

Privacy Policy | Terms of Use